An AI assistant that answers WhatsApp, Messenger and Instagram for you does not need a data team. Here is how to set one up, test it safely and keep it honest.
Most of the questions a business gets on WhatsApp have already been answered somewhere — on the website, in an FAQ, in a price list or a returns policy. The WAGate AI chatbot turns those answers into replies, day and night, in the language each customer writes in.
Step one: pick its role
Start with the job you want done. The chatbot has five roles, each tuned for a different conversation:
- Customer service — FAQs, orders and returns
- Tech support — troubleshooting, step by step
- Sales — qualifies and captures leads
- Receptionist — books real appointments from your open slots
- Store — live stock, prices and orders
Step two: give it your knowledge
Point it at your website and upload your FAQs and documents. It answers from that knowledge, and when a question falls outside it, it does not guess — it hands the conversation to a person with a 5-second briefing, so nobody has to scroll back to understand what the customer needs.
Voice notes, photos and files go straight to your team — the bot never ignores what it cannot read.
Step three: pilot it before customers see it
- 1Turn on the pilot and add your own numbers.
- 2Ask it the questions your customers ask — in every language you serve.
- 3Correct any answer in one tap, then open it to everyone.
Keep it honest
Every reply the bot gives is listed with what it cost, and any of them can be fixed in one tap. Insights show your busiest hours, what customers ask most and why it handed off. The same brain can answer on your website too — the chat widget is included.
The AI chatbot is a $29/month add-on on any plan. See pricing for how many replies each plan includes.
Try it on your own number.
WhatsApp, Messenger, Instagram and the AI chatbot — 7-day free trial, no credit card.